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Michael Jennings

Product Design Lead

Experience Matters

Hello - I’m Michael, a product designer and builder. For 15+ years I’ve turned ambitious zero-to-one concepts into products and metrics optimized to scale, across hyper-growth start-ups, enterprise platforms, and social apps connecting with millions.

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PORTFOLIO

ServiceNow

Enterprise SaaS

Led zero-to-one UX/UI for a new enterprise sales hub, improving CSAT +35% over legacy tools and saving 7,200+ hours with streamlined flows.

ServiceNow

Enterprise SaaS

Led zero-to-one UX/UI for a new enterprise sales hub, improving CSAT +35% over legacy tools and saving 7,200+ hours with streamlined flows.

ServiceNow

Enterprise SaaS

Led zero-to-one UX/UI for a new enterprise sales hub, improving CSAT +35% over legacy tools and saving 7,200+ hours with streamlined flows.

Cognant Platform

Ad Tech Platform

Designed a media buying platform from scratch enabling media buying across 250+ ad channels; managing billions in ad spend.

Cognant Platform

Ad Tech Platform

Designed a media buying platform from scratch enabling media buying across 250+ ad channels; managing billions in ad spend.

Cognant Platform

Ad Tech Platform

Designed a media buying platform from scratch enabling media buying across 250+ ad channels; managing billions in ad spend.

Fyber

Ad Tech Startup

Led digital transformation, enhancing brand value ahead of Fyber's $190M acquisition.

Fyber

Ad Tech Startup

Led digital transformation, enhancing brand value ahead of Fyber's $190M acquisition.

Fyber

Ad Tech Startup

Led digital transformation, enhancing brand value ahead of Fyber's $190M acquisition.

Satori

Emerging Tech Products

Led features for chat apps, transportation fleets, and more for startup.

Satori

Emerging Tech Products

Led features for chat apps, transportation fleets, and more for startup.

Satori

Emerging Tech Products

Led features for chat apps, transportation fleets, and more for startup.

Crystalborne

Mobile Gaming

Led UI/UX feature design, shaping core systems and progression loops for complex systems.

Crystalborne

Mobile Gaming

Led UI/UX feature design, shaping core systems and progression loops for complex systems.

Crystalborne

Mobile Gaming

Led UI/UX feature design, shaping core systems and progression loops for complex systems.

Avatar: Pandora Rising

Mobile Gaming

Led end-to-end UI/UX core feature development for flagship mobile title.

Avatar: Pandora Rising

Mobile Gaming

Led end-to-end UI/UX core feature development for flagship mobile title.

Avatar: Pandora Rising

Mobile Gaming

Led end-to-end UI/UX core feature development for flagship mobile title.

TESTIMONIALS

Real stories from real partners

Let's work together

"As a leader, Michael is exceptional at mentoring and developing other designers on the team. His leadership has been instrumental in driving the success of many projects at ServiceNow. His patience and collaboration skills make him a valuable asset to my team."

Hennie Farrow

Senior UX Director

Servicenow

Hennie Farrow

Senior UX Director

Servicenow

"Michael is one the strongest designers I've had the opportunity to work with at MZ. He is an excellent collaborator, easy to work with and open to feedback."

Adithi Sampath

Product Manager

Walmart Labs

"Michael is one the strongest designers I've had the opportunity to work with at MZ. He is an excellent collaborator, easy to work with and open to feedback."

Adithi Sampath

Product Manager

Walmart Labs

"In one hour, I've witnessed him kick off features with product managers, discuss game mechanics with designers, provide direction to 2D art, and then settled in front of a Cintiq to finish up an icon. He's that versatile, and definitely someone I'd be lucky to work with again."

Mike Mariano

Principle UX Designer

Roblox

Mike Mariano

Principle UX Designer

Roblox

IMPACT

35%

CSAT Improvement

At ServiceNow, I designed a 0-to-1 Sales Hub serving 2,000+ sales reps, as part of a Nielsen Norman award-winning platform team. The new experience lifted CSAT results by 35%.

7200+

Hours Saved Annually

I designed AI-powered next best action features for ServiceNow's Sales Hub, surfacing timely, proactive suggestions for reps and saving the team 7,200+ hours annually.

$190M

Startup Acquisition

I led the brand and customer experience transformation at Fyber supporting a $190 acquisition.

7-8M

Daily Active Users

At Zynga, I shipped features supporting engagement and other key metrics optimizing features at a hypergrowth startup.

PROCESS

001

Discover & Define

Research

I start by digging into the business goals and user problems behind a product, through research, stakeholder alignment, and competitive analysis. The point is to define what actually needs to be built before any design begins.

What’s included

AI-enabled user & market research

Stakeholder alignment

Scope & roadmap definition

002

Design & Prototype

I move from early concepts to high-fidelity, production-ready design. That means wireframes, interactive prototypes, and scalable design systems that hold up as products grow.

What’s included

Wireframes & concept exploration

AI-enabled prototyping

Design systems & UI

002

Design & Prototype

I move from early concepts to high-fidelity, production-ready design. That means wireframes, interactive prototypes, and scalable design systems that hold up as products grow.

What’s included

Wireframes & concept exploration

AI-enabled prototyping

Design systems & UI

003

Deliver & Iterate

I partner closely with engineering through launch, then use real usage data and feedback to refine the product. It's the same approach that drove a +35% CSAT lift at ServiceNow and shaped core systems for mobile games played by millions.

What’s included

Engineering handoff & QA

Post-launch iteration

Metrics-driven refinement

003

Deliver & Iterate

What’s included

Engineering handoff & QA

Post-launch iteration

Metrics-driven refinement

I've led product design in agile startups and enterprise SaaS at scale, partnering closely with Product, Engineering, and Leadership. At ServiceNow, I designed a 0-to-1 Sales Hub serving 2,000+ sales reps, lifting CSAT by 35% as part of a Nielsen Norman award-winning platform team. I led the brand transformation at Fyber supporting a $190M acquisition. At Zynga, I shipped features to 7-8 million daily active users. I'm ready to dive deep into the next hard problem, doing the work I love most.